COMPLIANCE

Burke Moore is committed to protecting consumers by complying with all applicable federal, state, and local laws, rules, and regulations governing debt collection.  Regulatory requirements governing debt collection are complex and evolving, and to ensure continued compliance with those regulations in a changing environment, Burke Moore has:

• Established detailed and extensive policies and procedures;
• Established oversights and controls and maintains a quality program designed to test compliance with its policies and procedures; and
• Committed to information security to protect its clients’ and customers’ personal information.

POLICIES AND PROCEDURES

Burke Moore’s policies and procedures govern its collections and recovery processes.  Burke Moore's policies and procedures prohibit harassing, deceptive, and misleading behavior and require compliance with regulatory requirements.

OVERSIGHT AND CONTROL

To ensure compliance with regulatory requirements, Burke Moore has developed and implemented (and continually maintains and enhances) a comprehensive control and oversight program that promotes Burke Moore's adherence to and the effectiveness of compliance-related procedures and process as they relate to existing new or revised statutory or regulatory requirements.  Burke Moore’s oversight and control department also assesses statutes, rules, and regulations to ensure appropriate and sufficient controls are in control to mitigate non-compliance.

QUALITY MONITORING AND TRAINING

Burke Moore has developed quality monitoring and quality training programs that are designed to ensure compliance with debt collection regulations and Burke Moore’s policies and procedures. Additionally, Burke Moore’s quality department has developed in depth on-boarding and ongoing training materials and curriculum. Burke Moore’s quality department also analyzes data to identify and interpret trends and patterns and develops forecasts, recommendations, and strategic and tactical plans based upon quality data and market knowledge. ​

INFORMATION SECURITY

Burke Moore conducts regular reviews and systematically tests and grades its information security.  Burke Moore also holds itself to holding the highest information security certifications, including SOC-2 certification.

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​BURKE MOORE LAW GROUP

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